Information we collect
When you request an order, we collect your name, phone number, delivery address and area, the items requested, and any optional landmark or delivery note you provide. We also keep order status, payment and delivery records. Security logs may include limited technical information needed to diagnose errors and prevent abuse.
How we use it
We use this information to confirm and fulfil orders, contact you about delivery or payment, provide support, prevent misuse, maintain business records, and improve reliability. If you allow optional tracking, our analytics and advertising providers may collect masked interaction, device and usage information to help us understand website and advertising performance. Sensitive checkout and order-tracking details are masked. We do not sell personal information.
Retention and security
We keep information only for as long as it is reasonably needed for fulfilment, support, fraud prevention, accounting, and legal obligations. We use access controls and restricted server connections, but no online system can guarantee absolute security.
Your choices
You may ask what personal information we hold about you, request a correction, or ask us to delete information we no longer need, subject to records we must retain. Contact help.pluva@gmail.com and include your order reference where relevant.
Cookie choices
Optional tracking remains off unless you choose “Allow tracking.” You can change that choice by clearing Pluva’s site data in your browser and selecting again. Read our Cookie Policy for details.
Children and updates
The store is not directed at children. A parent or guardian should place an order for a child. We may update this notice when our services change; the date above identifies the latest version.